Terms & Conditions of Service

1. Introduction and Acceptance

Welcome to Solutions Mojo. By engaging our digital marketing services, you acknowledge and agree to the following terms and conditions. These terms govern the professional relationship between our agency and our clients, establishing clear expectations and responsibilities for both parties.

2. Services and Scope

2.1 Service Offerings

Our digital marketing services may include, but are not limited to:

  • Strategic digital marketing consulting
  • Social media management
  • Search engine optimization (SEO)
  • Pay-per-click (PPC) advertising
  • Content creation and marketing
  • Email marketing campaigns
  • Website analytics and reporting

2.2 Service Limitations

We strive to deliver exceptional results, but clients must understand that:

  • Marketing outcomes are not guaranteed
  • Results depend on multiple factors, including market conditions and client cooperation
  • Performance metrics are estimates based on historical data and industry benchmarks

3. Client Responsibilities

Clients agree to:

  • Provide accurate and timely information
  • Respond promptly to agency communications
  • Approve content and strategies in a timely manner
  • Maintain realistic expectations about marketing outcomes
  • Ensure they have necessary rights to materials shared with the agency

4. Pricing and Payment Terms

4.1 Pricing Structure

  • Prices are outlined in our separate service agreement
  • Rates may be fixed, hourly, or project-based
  • Prices are subject to change with prior written notice

4.2 Payment Conditions

  • Invoices are typically issued monthly
  • Payment is due within 30 days of invoice date
  • Late payments may incur a 1.5% monthly interest charge
  • We reserve the right to suspend services for persistent late payments

5. Intellectual Property

5.1 Ownership

  • Client retains ownership of original materials provided
  • Agency retains ownership of custom strategies, reports, and creative processes

5.2 Usage Rights

  • Upon full payment, clients receive a license to use deliverables
  • Agency maintains the right to showcase work in portfolio materials

6. Confidentiality

We commit to:

  • Protecting client information
  • Using confidential data solely for intended marketing purposes
  • Implementing robust security measures
  • Not sharing client information with third parties without explicit consent

7. Termination of Services

7.1 Client Termination

  • Clients may terminate services with 30 days written notice
  • Prorated refunds may be provided for unused services

7.2 Agency Termination

We reserve the right to terminate services if:

  • Client violates these terms
  • Payment is consistently delayed
  • Client provides fraudulent or illegal content
  • Continued service becomes impractical

8. Limitation of Liability

Our maximum liability is limited to:

  • Refund of fees for specific contested services
  • Direct damages not exceeding total contract value
  • Exclusion of indirect, consequential, or punitive damages

9. Dispute Resolution

Any disputes will be resolved through:

  • Mutual negotiation
  • Mediation
  • Arbitration in [Your Jurisdiction]
  • Legal proceedings as a last resort

10. Modifications to Terms

We may update these terms periodically. Continued use of our services constitutes acceptance of revised terms.

Last Updated: 2 Dec 2024

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